Nestled in the seaside of Key Largo, the most northern island in the Florida Keys, Baker’s Cay Resort Key Largo, a Curio Collection by Hilton, is one of the top hotels in the area, offering an adventurous yet relaxing escape. We are so used to the Tega cay location that every server stops by your table and refill your drinks and ask if everything is ok, at this location customer service is just bad, we saw our server twice. The patio has a nice ambiance, the setting was nice and the live music was great. This was twice! Rasumofskygasse 34 (5,338.52 mi) Vienna, Austria 1030 . More times than not I experience service that is sub par. Decorative pillows and clocks were removed from rooms and remote controls (for each of the (3!) It costs nothing.The food is consistently delicious.

I just think staff needs a bit more training.This place has horrible customer service. TVs in our suite were wrapped in plastic bags. I asked if it was him, and he said yes. . There are two coffee mugs and two water cups on the table already.

Whether it’s pampering yourself at the Greenhouse Salon, cooling off in waterfall pools or satisfying your daring side with watersports galore - our seaside spot and indulgent resort facilities make Baker’s Cay a playground for all ages.Renowned among Key Largo hotels, Baker’s Cay inspires effortless refinement and relaxed comfort. Can’t I just say when we first got there, we waited 10 minutes to be greeted. The whole idea they have going for this restaurant is genius but service will make or break the experience. The waitress said that a table was available and we said we just had to close our tab out at the bar first and we’d be ready to be seated. None of it would be complete without our amazing Team who compliment our beautiful Resort. They had a completely different server whose only tables were actually tables and not the bar as well. I got the Whiskey Steak Cobb Salad and it was $22. We believe great food can be affordable and quick.
The food was good, but the prices are steep. Just from what I’ve noticed, The servers all walk at the slowest speeds possible! It’s not as if I decided to seat myself at the table. I had the PG martini and the Beverly Bubbly, $10 each.

Unfortunately damage was done and our kids did not sleep well that night.

We were pretty unhappy knowing that it would take some time for us to order and receive more food. You will wait for atleast an hour.

$75.00 Eating a biscuit without a drink is not an ideal situation. Log In. Working in customer service, this is impolite and doesn’t leave a good taste. And the iced coffee never even came out. How do you forget? OUR FOOD. (Incl. However, the udons and rolls were missing. Carlos D. Macias Director of Guest Relations Baker's Cay ResortOur second stay at the Cay, having stayed there once before in high season pre-COVID. He even had the nerve to say at the end of all of this that if he had let us sit there this time, we’d then come back with friends next time and say well we had been seated last time. ?t think we will give another try.Let me be clear: without the intervention of the manager at the end of my meal, this review would only have 1 star. I got a sweet tea and my cup remained empty 85% of our time there.
Unfortunately, I will not be returning but wish this business the best of luck in possibly hiring more staff.I hate to do this but I feel the need to prevent others from having the same experience as me. Count on Hampton to deliver quality, value, consistency and service with a smile. After awhile I decided to flag down a server, and before I could even ask anything, she said rudely “I’m not your server! We waited for a little too long and no one was coming to our table to take our order.

Her not refilling our drinks was intentional. The other server finished her food prep and then headed down to the cellar to bring up gallons of juice. We've visited twice during COVID-19 pandemic, and the quality of the food hasn't changed. We were happy that they opened one in Ayrsley since is super close to us. She knew we had just ordered drinks and was seating us at a table. He was sympathetic when it came for us to pay and acknowledged the long wait times. We wanted to run out !Iâ?


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