The center welcomes IT products carry-in for general servicing, maintenance, repairs or upgrades. Highpoint implements preventive maintenance to customers who require reduced downtime, as well as standby services for mission critical IT infrastructures. All Right Reserved.
Currently, Highpoint has more than 100 employees countrywide and draws from a pool of talent, resources and facilities to serve dealers’ and corporate users’ needs. Customers may also utilize Highpoint outstanding services for precise access to highly skilled resources following careful study and analysis of their IT requirements.Highpoint's well trained and experienced support team provides customers with invaluable IT project management to ensure success in the implementation of customer's IT project. All rights reserved. 198901006628 (183931-D). Global.
GPS Coordinate : N 1 31.041 E 103 49. To provide quick solutions, repairs and prompt attention for your computing needs, this Center has a 50-foot long Customer Service Counter – possibly the longest, instant IT service counter in Malaysia. To further upgrade the consistent level of Highpoint’s services and to implement standard procedures and approaches in its service operations, the management of Highpoint has set its sight and commitment to achieving the ISO 9000 certification in due course. Sophisticated electronic test equipment assures proper diagnosis and prompt action to repair any faulty parts or equipment. Products : Digital Signage / LCD … 17, Jalan Sri Plentong 3, Taman Perindustrian Sri Plentong, 81750 Masai, Johor Bahru. Bhd. Contact Us; Career; Service Centres; Services; About Us; Privacy Policy Being the headquarters, the entire center, occupying an area of more than 20,000 square feet, is designed to accommodate the Service Center with on-site support team, Acer Call Center, Technical Support and Laboratory Group (including training facilities), Central Library, Repair Center and spare parts store (Service Logistics). No. At least 95% of carry-in services to the center at USJ are resolved “on-the-spot”, meeting Acer customer’s needs right away.
Highpoint provides scheduler maintenance on a contractual basis for greater reliability on the service level.
17, Jalan Sri Plentong 3, Taman Perindustrian Sri Plentong, 81750 Masai, Johor Bahru.
It serves as one of the support locations around the world, servicing Acer Mobile PCs under the International Traveller’s Warranty.
Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays) Highpoint Johor Bahru Operations in various centers is controlled by a field service performance tracking system and consolidated in Highpoint headquarters. With an unrivalled understanding of customer care, the most complete Acer Customer Service Center can be found at Highpoint HQ, Subang Jaya - notably the largest and most impressive in Malaysia.
The facility is also equipped with a Technical Laboratory to oversee implementation of strict quality standards, installation of components, burn-in tests, issuance of product test verification, certification of pre-launched hardware and software, and supervision of systems upgrading.In addition, Highpoint also provides outsourcing services to corporate customers and home users through its business partners which include:Highpoint supports computer users from corporate clients to small-office/home-office (soho) owners and home users. Under the Acer Customer Service program, Highpoint’s objective is to provide a next-day service turnaround with maximum customer satisfaction.
At the Acer Customer Service Center, diagnostics, trouble-shooting and remedial and preventive maintenance, including system repairs take place.
Highpoint Johor Bahru.
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