I will not recommend buying tickets form them.
The support team is unresponsive and I had to wait 1-2 days for a response. I made review in klook website, but my review was never posted! Terrible company. The worst is that no cancellation notice had been given prior to our leaving for the meet-up point early that morning. We bought a ticket for Maokong Gondola, however, we couldn’t use the service on that day due to bad weather. Answer 1 of 141: Hi everyone!
At Vancouver, we contacted KLook to cancel the original pick up schedule and arrange a new one based on the rescheduled flight.. I am still lost and panic of course, I just dont want to miss the tour to see Mt Fuji. Unfortunately my flight got cancelled due to the current situation and they have been so quick at responding.
Do not fall for them. We then went for breakfast.
Their is no honour in this company. No Exchange Orders required - simply present your Klook voucher redeem your JR Pass in Japan! TochigiNikko is a charming town in Japan’s Tochigi Prefecture with plenty of attractions where you can experience authentic Japanese culture.
Great app. In the end they told us we could use it on another day at that price point. Many participants including my mum, my husband and I had been waiting there till around 8am.Klook later explained that “the local operator had a large amount of affected bookings to handle with so that can’t contact you in time”.
Famous for elusive Cherry Blossoms in spring, Japan is a sight to see even at any other time of the year. Getting from one major city to another is no issue.
Another instance, I booked a private charter car for 10 hours.
I’d budgeted extra 30-40mins earlier to arrive because Japanese are extremely punctual and I don’t want to miss the tour!!! I kept my home country phone line on, so I could be contacted by the tour operator, but no calls. A real face to face enquiries.
nice app. Dear Asrol Azimi, Thank you for taking the time to leave us a review.
You will get the service as it is shown in the website, once you need to negotiate or make change in your booking they give a negative response. It is mostly done on internet with no real.person to take to on video calls. see communication chain below:Klook is a crook, what are terrible company disgusting customer serviceI wouldn’t advise anyone to use this site. Contacted customer services, responded in hours, confirmed cancellation next day. So I’ve paid twice to see the Burj and only seeing it once! They don’t bother to respond via their customer service email too, so there is no avenue to seek recourse. Me n a group of friends were in Dubai, all ready to enjoy our day in a water theme park, and purchased our tickets from klook. i got a letter from american airlines them selves saying we didnt get on.
We booked with KLook with transportation from Changi airport to hotel, Singapore. I really can't fault anything about Klook and look forward to booking more services and activities with them once I can finally get back off the ground again!
I would rather directly prefer to deal directly on an honest competitive company. I was already boarding to fly back to KL, MALAYSIA.Booking of tours is generally easy and fast. Legit ticket. We booked with KLook with transportation from Changi airport to hotel, Singapore. I checked with Klook twice on 12 Oct night if 13 Oct tour would continue. Terrible company. It is note in a very small letter you cannot buy more than 10 tickets.Then they said will refund the money. Every time, the site shows tickets available, takes my money, then emails me saying the tickets aren’t available.
I am going for legal formalities against them within 48 hours.
They ask me for the places which I want to visit and then ask me for an additional 30 usd / idr 450000 / inr 2200 apart from the normal price. A real face to face enquiries. I looked at the time, I know no point to continue getting lost, I’d contacted Klook, the only number available, although the most sensible thing to do is to contact tour operator. For all we know, the only people on the other side are the web designer and app developer.Oh about that Ask Klook feature, they really have super rude customer officer. I booked 7 tickets for my and my friend family members for effiel tower. i asked for a refund and the responded saying they needed proof that we did not get on the plane. Children aged 0-5 must be accompanied by a paying adult ; Children aged 0-5 can travel free of charge provided they will not occupy separate seats; Each paying adult can bring a maximum of 2 children. I was already boarding to fly back to KL, MALAYSIA.Booking of tours is generally easy and fast. I picked a time and they never got back to me and didn’t receive a ticket. Don’t risk it.Absolutely disgusting service and they have ruined my 30th Birthday!!!
They gave us tickets and said you can request effiel tower security for entry and they may allow.
Finally, Klook got back to me 2 days later, asking if I could make it the next day? I booked the wrong date and cancelled 5 days in advance but they refused to refund. We contacted KLook on June 29 around 9 am to cancel our book on June 30 12 noon from hotel to Changi airport that was 24 hours prior the activity as KLook ‘s term to cancel a service with full refund. See business transparency It's quite long for it to be credited back to the bank. Don’t risk it.Absolutely disgusting service and they have ruined my 30th Birthday!!! They just shove you on the side and they would not give two hoots about your situation.
Highly recommended. I told him to assist to reschedule to the next day and let me know by end of the day, or request for refund.
I have chased them and chased them (both via email and FB) and never received a response from them.I have had to now pay for another two tickets directly from the Burj to see it before we fly out thanks to this disgusting untrustworthy company who have absolutely ruined my damn 30th.
The bottom line here is that when Klook inevitably misleads you, they will do nothing to fix the situation. of course i had it and sent it them.
Klook did absolutely nothing to help us and put the blame on Disney.