Conducting a pilot reduces your organization�s risk of encountering problems during full-scale deployment.
Consider planning downtime or outages for the pilot in order to test rollback procedures, and, if applicable, disaster recovery and business continuity plans. Figure�4.1 illustrates the process of planning and conducting a pilot project.

Backing up the most recent system and user data before you begin switching systems. Implementation. The escalation process the team will use to notify the appropriate team members. Then, as the start date for the pilot approaches, prepare participants for their role by keeping them apprised of pilot deployment plans and target dates and by providing necessary training. If one of your pilot goals is to test the Windows Server�2003 rollout process, schedule time during the testing phase for the installation team to develop, document, and test the rollout procedures.

When the support plan is finalized, explain to participants how and when they should request support.

Tasks that can be accomplished only by using a workaround.

All rights reserved. Essentially, this is to get an idea of what they expect at the end of the pilot and the success criteria for turning it into a full-scale project. �Choosing an Automated Installation Method� in Automating and Customizing Installations of this kit for more information about automating installations.

Identify and document inefficiencies, and use this information to refine the rollout process. Represent the target environment. Note that the procedures for resolving a problem that arises during the pilot might vary significantly from those used during full production deployment. The backup plan should define procedures for: Backing up baseline configurations (the state of a computer before it is upgraded) so a computer can quickly be restored to its prior state. For example, set up e-mail distribution lists for the various groups that need to receive specific types of information. Training for pilot participants should be limited to the features that they must understand to do their work. This feedback can be used to evaluate design changes that might be required before the deployment is rolled out to the rest of the organization. For example, if you are redesigning your namespace, you might want the option of changing it after the pilot concludes. Conducting a pilot study beforehand allows a researcher to design and execute a large-scale project in as methodologically rigorous a way as possible, and can save time and costs by reducing the risk of errors or problems. Eat so much you make yourself sick? For example, if your organization plans to upgrade your domain using your existing architecture without any restructuring, and then restructure the architecture later, you might choose to exclude the restructuring process from the first pilot. Clarify problem reporting and issue resolution procedures. Describe the areas of functionality that the pilot implementation affects, and note to what extent they are affected, and in which situations they are affected. Indicate how to back out features that will be removed. This is not an essential attribute for pilot participants. If Help desk personnel will provide support, or if one of your pilot objectives is to train Help desk personnel, determine how they will be trained. How quickly problems will be resolved after the escalation process has begun should be spelled out and understood by both the pilot participants and the team. As the pilot deployment date approaches, the release management team should provide participants with the following information: Scheduled dates for training and for upgrading computers Procedures they need to follow before their computers are upgraded Contact names and numbers for support Regular and comprehensive communication with pilot participants helps to ensure that participants are committed to the success of the pilot project. I also signed up for the health coach at work.”“I reached out to a local organization that has a residential program for children who have been abused, neglected or have mental health issues. Build user support for the Windows Server�2003 deployment project.

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